Cèdre Holding Customer Testimonial

We are pleased to interview Apolline.E, Director of Operations, who shares her collaborative experience with Roger. The Cèdre Group has established itself as an undeniable leader in the field of mental healthcare in French-speaking Switzerland.

• 4 Clinics in Switzerland

• 80 therapists

• 50,000 completed consultations

"I was looking for a solution to digitize my HR processes and occupancy schedules. Thanks to Roger, I was able to save time and make more accurate revenue forecasts."

Apolline E

Director of Operations

Presentation of Cèdre Holding

Cèdre Holding has charted its path towards remarkable organic growth since its creation, establishing a group practice model that preserves the independence of practitioners while promoting the efficiency of more integrated models. The current objective is to consolidate its market position by relying on an operational organization focused on quality of care, as well as becoming an attraction hub for therapists.

Currently located in 4 centers in Geneva, the group has over 80 therapists. Working closely with leading physicians, it plans to continue its development through both organic and external means. Diversification into new fields related to mental healthcare, such as home care and training, will constitute an essential component of the group's strategy in the coming years. To achieve these ambitious goals, the Group relies on its internal talent while initiating a significant structuring and digitization effort.

In this interview, you will understand why our client chose Roger and how we help the operations management and human resources teams every day to save time and focus on high-value-added tasks by digitizing certain processes.

Before Roger

What was the situation before Roger?

When I started working for Cèdre, all information related to the management of our facilities was in spreadsheet or paper format. For example: 

• Room bookings for practitioners

• Team vacations and leave requests

• Work schedules

Sometimes schedules were neither respected nor optimized, which had a definite impact on our revenue.

What problems did you want to solve with Roger?

I was therefore looking for a solution to digitize all these processes to: 

• Save time on administrative management and focus on what was important

• Optimize the schedules of the offices allocated to each practitioner

I also wanted the tool I chose to be able to integrate with the software we already use, like Teams. However, as of today, it is not integrated with our payroll system (OPALE).

Where did you look for a solution? How did you hear about Roger?

I knew the founders of Roger because we had worked together. So I know their ethics and how they work, and I felt confident.

What made our product stand out from other options?

The solution is very affordable compared to competitors on the market, and that convinced me.

Implementing Roger

How did the implementation of Roger go within your company?

Very smoothly. The onboarding process for Roger was very simple in our company. Within a few days, the software was up and running. The hardest part for me was formatting the data to be integrated into the process, as nothing was digitized beforehand. Then, collaborating with the Roger teams, I integrated my data and set up the necessary tools. 

On the employee side, the adoption was very simple and intuitive. I trained them in half a day.

What has been the impact on your daily routine since using Roger?

Thanks to Roger, I have better visibility on performance.

I can optimize the occupancy of my consultation rooms and know my forecast revenue. 

When a consultation room is vacant, I can try to plan replacements. Similarly, thanks to Roger, I have a complete overview of vacations, leaves, and sick leaves, allowing me to organize better.

If you had to choose one, what would be your favorite feature of Roger? How has it made your life easier? What other features do you use a lot?

My favorite feature is the report export, which helps me tremendously in daily management, especially in schedule management. I can also have a complete overview of the employees, such as their vacations, sick leaves, and what we call their activities, which are linked to their revenue. 

Concretely, I now have access to detailed analysis, which allowed me to set up more relevant monitoring KPIs. For example, I can analyze the ROI per half-day to calculate the profitability of my offices. 

Lastly, I find the “appraisal” feature very practical and useful, particularly for evaluating medical secretaries. It is a tool that allowed us to discuss everyone's expectations and set clear goals. We are still looking for the right approach to implement it for our therapists.

On a scale of 1 to 10, how do you rate the quality of the product? What should we prioritize for improvement?

I would give it a 9/10. I still see many coming features that I am looking forward to; this drive is really great! 

I would still need to integrate it with Opale for a 10/10 (but that is not on Roger's end).

Is there an unexpected benefit you have gained from using our product?

Roger allows me to track my teams' activities and keep an inventory of my office equipment. 

I can set up custom fields that allow me to track employees' paid “activities”. Concretely, when an employee performs a paid service, it is entered into Roger, and my monthly report allows me to integrate it into their payslip.

My Roger Experience

If you had to use one word to describe your experience with Roger, what would it be? Why?

SUPERB!

What has exceeded your expectations since working with us?

The team is really supportive. The platform is constantly evolving. The development is not set in stone and continues to adapt to meet customer expectations.

What would you say to someone considering purchasing our product?

Have fun.

On a scale of 1 to 10, would you recommend Roger to a colleague?

Yes, absolutely.